Frequently Asked Questions
Ordering on Jacobandco.shop is easy and safe.
Select the item you would like to purchase, click on the "Buy Now" or the "Add To Bag" button and follow the directions up to the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process after you submit credit card information and the transaction is approved.
You will then receive an e-mail confirming your order.
You can also order via phone by dialing 212-719-5887
Jacob & Co. accepts all major credit cards and debit cards. Please get in touch with Client Services via email for alternative payment methods.
Yes, Jacob & Co. offers resizing for select items. Please get in touch with our client services via email to learn more.
Yes, ordering on Jacobandco.shop is safe. Jacob & Co uses industry-standard encryption technologies upon transferring and receiving customer information exchanged with our site server.
Jacob & Co. is registered to collect sales tax in every state in the U.S. that charges a sales tax. Sales tax is automatically applied to your order based on applicable state and local sales tax laws and shipping location. (Note: These terms are subject to change as taxation regulations continue to evolve.) We at Jacob & Co. continuously monitor state and local tax regulations to ensure compliance.
Client Requirements under Applicable Law
Clients are responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties, and other taxes and the declaration of goods in their state or country of residence.
The purchase may be subject to use tax unless specifically exempt from taxation. For any purchase which Jacob & Co. does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use, or individual income tax return. Forms and corresponding instructions may be found on your state website.
Personal Shopping
Our experienced Personal Shoppers will provide suggestions for all occasions or perhaps a little something just for you as part of our complimentary service. To contact one of our Personal Shoppers, please call 212-719-5887 or email us by clicking here.
Diamond Consultation
For engagement ring assistance, please call 212-719-5887.
As a complimentary service, our representative will contact you to answer any inquiries that you may have or help you schedule an in-store appointment.
Yes, we would love to invite you to experience our Jacob & Co Personal Shopping services to help you with your shopping needs and save time.
Our experienced Personal Shoppers will provide gift suggestions for all occasions or perhaps a little something just for you as part of our complimentary service.
Please call 212-719-5887
Prices on jacobandco.shop are subject to change without notice. Please expect to be charged the price for the Jacob & Co. merchandise you buy as it is listed on the day of purchase.
Once you get to the payment section of your purchase, click on the "Pay With Affirm" option and follow the online application steps.
Once you complete the steps of their application, they will provide you with an instant decision if you qualify to use their services for completing the transaction.
Jacob & Co has approached CCPA compliance with the trust and confidence of its clients in mind. Responsible personal data processing is at the core of what we do. To know more about how Jacob & Co processes your data, please see our California Consumer Privacy Statement and revisit the Statement for periodic CCPA updates, including how you can review your data rights.
Please complete our Personal Information Rights Request form to submit an access or deletion request. Please complete our Do Not Sell form to submit a Do Not Sell request. If you have any additional questions, please get in touch with our Privacy Office at legal@jacobandco.shop
Yes, fine jewelry is regularly insured. Jacob & Co does not offer the actual insurance. Instead, we will give you the documentation needed to present to the insurance company to insure your item correctly. This documentation is complimentary for every new purchase.
To determine your ring size, you can measure your finger with a strip of paper or string. Wrap the paper around the base of the intended finger, and then mark where the paper joins.
The length of the piece you measured in millimeters is the circumference of your finger. Once you have this measurement, use our ring chart size to find the corresponding ring size.
| Ring (US) Size | Internal Diameter/Circumference (MM) |
|---|---|
| 3 | 14.1 / 44.2 |
| 3.5 | 14.5 / 45.5 |
| 4 | 14.9 / 46.8 |
| 4.5 | 15.3 /48.0 |
| 5 | 15.7 / 48.0 |
| 5.5 | 16.1 / 50.6 |
| 6 | 16.5 / 51.9 |
| 6.5 | 16.9 / 53.1 |
| 7 | 17.3 / 54.4 |
| 7.5 | 17.7 / 55.7 |
| 8 | 18.1 / 57 |
| 8.5 | 18.5 / 58.3 |
| 9 | 18.9 / 59.5 |
To determine your bangle size, you can grab a tape measure, wrap it around the intended wrist and mark where the tape measure joins.
After finding this measurement, use our conversion chart to find the corresponding bangle size.
| Size | Wrist Measurements (in) | Wrist Measurements (mm) |
|---|---|---|
| Extra Small | 4.76-5.25 in | 121-133 mm |
| Small | 5.26-5.75 in | 134-146 mm |
| Medium | 5.76- 6.25 in | 146- 159 mm |
| Large | 6.26- 6.67 in | 159- 171 mm |
| Extra Large | 6.67- 7.25 in | 172- 184 mm |
If you live outside of the U.S. and want to place an order with Jacob & Co., you may speak with one of our sales representatives for direct assistance at + 1 212-719-5887 or send an email to clientcare@jacobandco.shop, and a representative will be able to support you with your request over phone or e-mail.
Yes, our experienced Personal Shoppers will be able to help you with any engagement ring needs.
Please call 212-719-5887 or e-mail our client care team.
Each Jacob & Co. piece of jewelry is created with special attention. It is essential to be knowledgeable with some basic care tips for your jewelry to maintain its beauty and for it to stay sparkling for generations to come.
Store your jewelry in a clean, dry space. Avoid exposing your jewelry to harmful chemicals that can cause damage or discoloration to precious metals – gold, silver and platinum, and colored gems. Avoid directly spraying perfume or any lotions on your jewelry.
Jacob & Co. also offers professional cleaning for your treasured jewelry. It is recommended as often as once or twice a year.
We offer Retail Price Updates, which are provided solely to inform your insurer of Jacob & Co.'s U.S. retail price for new merchandise matching or most nearly equivalent to your item in the event of lost, stolen, or damaged items. It does not include historical information or authentication for the item. It does not constitute an estimate of the value of any item when sold on the estate jewelry or auction markets.
Jacob & Co. can only repair items that we make. You can bring your item to the nearest store or send in your item via mail. If you want to send your item via mail, please follow the directions below:
1. Download the Repair Form.
2. Print and fill out the form.
3. Enclosed form with the item to be repaired.
4. Send the item together with the form, via an insured shipping process, to:
48 E 57th St
New York, NY 10022
ECOM Dept.
As of the moment, we only accept shipments from clients residing in the U.S. If you are outside the U.S., please refer to your local Jacob & Co. boutique or call us at 212-719-5887 to assist you with your servicing needs.
To know the status of your repair item, you may contact our Client Care via email by clicking here.
Our service staff are available from 10:00 am - 6:00 pm EST Monday - Friday.
You may leave a message after hours, and our service staff will contact you within 24 hrs.
The cost of Jacob & Co jewelry repair varies and is determined after our repair professionals make an assessment.
The repair pricing varies depending on the product, material, and gemstone type. Once the assessment is completed, we will send you a free estimate.
We offer a complimentary assessment and pricing estimates for the repair of all products. Contact our Client Care team via email for more information.
If your item needs repair within the first year of its purchase, that would be covered by our one-year warranty and would not have a fee associated with it.
Our Cleaning & Care Services include:
1. Annual Complimentary cleaning
2. Complimentary resizing ring purchases.
3. Diamond Appraisal.
4. Engagement ring and diamond consultations.
5. Engraving
6. Jewelry Polishing
7. Prong checks
8. Repairs
9. Resizing
We advise our clients to clean their jewelry at least once a year.
Jacob & Co. has complimentary cleanings for any of our products.
Our staff will clean the item during your cleanings, check the worn-down metal and gemstone security, and ensure prongs have not been compromised from wear and tear.
Properly storing jewelry during traveling, moving, or at home in between uses is very important. Keep jewelry in a storage box away from the elements whenever possible and separate to avoid pieces from getting tangled or disarranged.
Storing Jewelry at Home
If you regularly use your jewelry, avoid excessive exposure to air and store it in a tarnish-proof cloth, like a pouch or a storage box provided by Jacob & Co. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each piece.
Packing Jewelry When Traveling
Keeping your jewelry organized and protected while traveling is essential. When traveling with your jewelry, we advise you to store the items in a box or bag with separate compartments. This will prevent jewelry from getting tangled or disarranged. Make sure items are away from clothing to avoid snags.
Packing Jewelry for a Move
Keep your jewelry in its permanent storage location when moving. When using a jewelry box, wrap and package individual pieces and place them back in the box. Once all the jewelry has been stored and protected, secure your jewelry box with moving materials, like you would with other furniture.
Jacob & Co. can help you replace missing half pairs of earrings or missing items in sets. Please get in touch with us via email to replace a missing piece of jewelry.
Please note that losing a piece of jewelry is not covered by the 1-year warranty and that replacing a misplaced item within a set does have a fee associated with it.
Yes, we can alter the length of most of our necklaces and bracelets. To check if your selected item can be resized or learn about timing and pricing, please email our Client Care team via email.
Only polishing can remove scratches from gold.
We strictly advise that gold only be polished by a professional. Contact our client care team via email to arrange for polishing.
For each address within the United States, the following applies:
Currently, we are only able to accept online orders to shipping addresses within the United States and do not ship internationally.
Standard FedEx Ground Shipping: $0
Shipping is complimentary and applicable to all orders. It takes 3-5 business days to receive your items. Items ordered together may not always ship together.
We, at the moment, do not offer any other shipping options other than the 3-5 business day delivery window.
Jacob & Co. offers complimentary shipping for any returned item. You can return any order within 14 days of arriving.
To return your order, reach out to our client care team via email to begin the return process.
Returns can take us 3-4 business days to process after the item has arrived back at our shipping facility.
The refund can only be made to the same card used at checkout. Cash refunds are not applicable for returns made at retail locations.
Please note that it can take 5-7 days for the refunded amount to show on your credit or debit card statement after a refund is processed.
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgments if your order results in more than one shipment.
You can also track your order by going to our Track page and inputting your order number.
Please note that an order can take 2-3 business days to ship after it has been placed.
No, currently, we are only able to accept online orders to shipping addresses within the United States.
Please allow 3-5 business days for Jacob & Co. items to be shipped.
Items ordered together may not always be shipped together.
Please expect your order to arrive 3-5 business days after it ships.
Jacob & Co. is responsible for orders until the package is fully delivered to the customer's shipping address. Your order is insured from the moment it leaves our facility to the time that it is signed for and arrives at your address.
If the package goes missing, Jacob & Co. will open an investigation with the carrier to identify the responsible party. All packages are required to be signed for once they arrive at the destination.
Contact our Client Care if your order details indicate the package has been delivered, but no items were received.
Jacob & Co. offers complimentary shipping and returns for all online orders.
Jacob & Co. will exchange your product once we have received the return. The exchange can only be done for a product of the same value as your return. If there is a price difference, that will need to be charged before the new item can ship out.
Once your return arrives at our facilities, we inspect it to assure that it matches the order and then go ahead and process the return of the funds onto the same credit card you used to complete the order.
You can expect us to refund your card 3-4 business days after receiving your return. Your credit card company may take 3-5 business days to process the refund and have it show on your statement.
If you happen to receive a defective or broken product, we will issue you a return label immediately. As soon as the product arrives back at our facility, we will ship out a replacement right away.
We will send you a Confirmation of Order & Shipment through email upon shipment of your order. Please allow 2-3 business days for us to process your order and prepare it for shipment.
Once you have received the shipping confirmation, please allow 3-5 business days for delivery.
Items ordered together may not always ship together. For any Express Shipping, please get in touch with our Client Relations Center.
All pre-orders placed through the Jacob & Co. website can take 2-3 weeks to ship.
You will be notified via email once your item is ready to be shipped, and if you have any questions or would like to check on the status of your order, please do not hesitate to reach out.
Yes, it is safe to order on jacobandco.shop. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
To protect your order and make sure that it is properly covered by insurance during the shipping, we must match the shipping address to the billing address. We cannot accommodate any address changes after an order is submitted.
Once your returned item arrives back to us, our team will process the item through our Quality Control team to ensure that the returned product satisfies the requirements.
Kindly note that if the products do not meet our Quality Control standards, we will refuse the return, and the products will be returned to you.
If the returned product satisfies QC, we will proceed with processing the applicable refund to the original payment source.
After the refund has been processed on our end, please allow 5-7 business days to see it credited back to your account.
If you see an incorrect charge for your order, kindly contact Jacob &Co. Client Care team via email to report the error.
Our team will look into the matter, and once the error has been identified, our team will work on correcting the charge or process a refund onto the same credit card you used to complete the order.
Once you have placed your order, Jacob & Co. will prepare your item for dispatch, which takes about 2-3 business days. If your item has not shipped yet, you can cancel your order.
If it has shipped, you would have to return your order once you've received it, in accordance with our "Conditions of Sales."
Ordering on Jacobandco.shop is easy and safe.
Select the item you would like to purchase, click on the "Buy Now" or the "Add To Bag" button and follow the directions up to the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process after you submit credit card information and the transaction is approved.
You will then receive an e-mail confirming your order.
You can also order via phone by dialing 212-719-5887
Jacob & Co. accepts all major credit cards and debit cards. Please get in touch with Client Services via email for alternative payment methods.
Yes, Jacob & Co. offers resizing for select items. Please get in touch with our client services via email to learn more.
Yes, ordering on Jacobandco.shop is safe. Jacob & Co uses industry-standard encryption technologies upon transferring and receiving customer information exchanged with our site server.
Jacob & Co. is registered to collect sales tax in every state in the U.S. that charges a sales tax. Sales tax is automatically applied to your order based on applicable state and local sales tax laws and shipping location. (Note: These terms are subject to change as taxation regulations continue to evolve.) We at Jacob & Co. continuously monitor state and local tax regulations to ensure compliance.
Client Requirements under Applicable Law
Clients are responsible for compliance with applicable laws and regulations regarding payment of all use taxes, duties, and other taxes and the declaration of goods in their state or country of residence.
The purchase may be subject to use tax unless specifically exempt from taxation. For any purchase which Jacob & Co. does not collect sales tax, your state may require you to report such purchase and remit tax on a sales, use, or individual income tax return. Forms and corresponding instructions may be found on your state website.
Personal Shopping
Our experienced Personal Shoppers will provide suggestions for all occasions or perhaps a little something just for you as part of our complimentary service. To contact one of our Personal Shoppers, please call 212-719-5887 or email us by clicking here.
Diamond Consultation
For engagement ring assistance, please call 212-719-5887.
As a complimentary service, our representative will contact you to answer any inquiries that you may have or help you schedule an in-store appointment.
Yes, we would love to invite you to experience our Jacob & Co Personal Shopping services to help you with your shopping needs and save time.
Our experienced Personal Shoppers will provide gift suggestions for all occasions or perhaps a little something just for you as part of our complimentary service.
Please call 212-719-5887
Prices on jacobandco.shop are subject to change without notice. Please expect to be charged the price for the Jacob & Co. merchandise you buy as it is listed on the day of purchase.
Once you get to the payment section of your purchase, click on the "Pay With Affirm" option and follow the online application steps.
Once you complete the steps of their application, they will provide you with an instant decision if you qualify to use their services for completing the transaction.
Jacob & Co has approached CCPA compliance with the trust and confidence of its clients in mind. Responsible personal data processing is at the core of what we do. To know more about how Jacob & Co processes your data, please see our California Consumer Privacy Statement and revisit the Statement for periodic CCPA updates, including how you can review your data rights.
Please complete our Personal Information Rights Request form to submit an access or deletion request. Please complete our Do Not Sell form to submit a Do Not Sell request. If you have any additional questions, please get in touch with our Privacy Office at legal@jacobandco.shop
Yes, fine jewelry is regularly insured. Jacob & Co does not offer the actual insurance. Instead, we will give you the documentation needed to present to the insurance company to insure your item correctly. This documentation is complimentary for every new purchase.
To determine your ring size, you can measure your finger with a strip of paper or string. Wrap the paper around the base of the intended finger, and then mark where the paper joins. The length of the piece you measured in millimeters is the circumference of your finger. Once you have this measurement, use our ring chart size to find the corresponding ring size.
| RING (US) SIZE | INTERNAL DIAMETER/ CIRCUMFERENCE (MM) |
|---|---|
| 3 | 14.1 / 44.2 |
| 3.5 | 14.5 / 45.5 |
| 4 | 14.9 / 46.8 |
| 4.5 | 15.3 /48.0 |
| 5 | 15.7 / 48.0 |
| 5.5 | 16.1 / 50.6 |
| 6 | 16.5 / 51.9 |
| 6.5 | 16.9 / 53.1 |
| 7 | 17.3 / 54.4 |
| 7.5 | 17.7 / 55.7 |
| 8 | 18.1 / 57 |
| 8.5 | 18.5 / 58.3 |
| 9 | 18.9 / 59.5 |
To determine your bangle size, you can grab a tape measure, wrap it around the intended wrist and mark where the tape measure joins. After finding this measurement, use our conversion chart to find the corresponding bangle size.
| Size | Wrist (in) | Wrist (mm) |
|---|---|---|
| Extra Small | 4.76-5.25 in | 121-133 mm |
| Small | 5.26-5.75 in | 134-146 mm |
| Medium | 5.76- 6.25 in | 146- 159 mm |
| Large | 6.26- 6.67 in | 159- 171 mm |
| Extra Large | 6.67- 7.25 in | 172- 184 mm |
If you live outside of the U.S. and want to place an order with Jacob & Co., you may speak with one of our sales representatives for direct assistance at + 1 212-719-5887 or send an email to clientcare@jacobandco.shop, and a representative will be able to support you with your request over phone or e-mail.
Yes, our experienced Personal Shoppers will be able to help you with any engagement ring needs.
Please call 212-719-5887 or e-mail our client care team.
Yes, it is safe to order on jacobandco.shop. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
To protect your order and make sure that it is properly covered by insurance during the shipping, we must match the shipping address to the billing address. We cannot accommodate any address changes after an order is submitted.
Once your returned item arrives back to us, our team will process the item through our Quality Control team to ensure that the returned product satisfies the requirements.
Kindly note that if the products do not meet our Quality Control standards, we will refuse the return, and the products will be returned to you.
If the returned product satisfies QC, we will proceed with processing the applicable refund to the original payment source.
After the refund has been processed on our end, please allow 5-7 business days to see it credited back to your account.
If you see an incorrect charge for your order, kindly contact Jacob &Co. Client Care team via email to report the error.
Our team will look into the matter, and once the error has been identified, our team will work on correcting the charge or process a refund onto the same credit card you used to complete the order.
Once you have placed your order, Jacob & Co. will prepare your item for dispatch, which takes about 2-3 business days. If your item has not shipped yet, you can cancel your order.
If it has shipped, you would have to return your order once you've received it, in accordance with our "Conditions of Sales."
Each Jacob & Co. piece of jewelry is created with special attention. It is essential to be knowledgeable with some basic care tips for your jewelry to maintain its beauty and for it to stay sparkling for generations to come.
Store your jewelry in a clean, dry space. Avoid exposing your jewelry to harmful chemicals that can cause damage or discoloration to precious metals – gold, silver and platinum, and colored gems. Avoid directly spraying perfume or any lotions on your jewelry.
Jacob & Co. also offers professional cleaning for your treasured jewelry. It is recommended as often as once or twice a year.
We offer Retail Price Updates, which are provided solely to inform your insurer of Jacob & Co.'s U.S. retail price for new merchandise matching or most nearly equivalent to your item in the event of lost, stolen, or damaged items. It does not include historical information or authentication for the item. It does not constitute an estimate of the value of any item when sold on the estate jewelry or auction markets.
Jacob & Co. can only repair items that we make. You can bring your item to the nearest store or send in your item via mail. If you want to send your item via mail, please follow the directions below:
1. Download the Repair Form.
2. Print and completely fill out the form.
3. Enclosed form with item to be repaired.
4. Send item together with the form, via an insured shipping process, to:
48 E 57th St New York, NY 10022 ECOM Dept.
As of the moment, we only accept shipments from clients residing in the U.S. If you are outside the U.S., please refer to your local Jacob & Co. boutique or call us at 212-719-5887 to assist you with your servicing needs.
To know the status of your repair item, you may contact our Client Care via email by clicking here.
Our service staff are available from 10:00 am - 6:00 pm EST Monday - Friday.
You may leave a message after hours, and our service staff will contact you within 24 hrs.
The cost of Jacob & Co jewelry repair varies and is determined after our repair professionals make an assessment.
The repair pricing varies depending on the product, material, and gemstone type. Once the assessment is completed, we will send you a free estimate.
We offer a complimentary assessment and pricing estimates for the repair of all products. Contact our Client Care team via email for more information.
If your item needs repair within the first year of its purchase, that would be covered by our one-year warranty and would not have a fee associated with it.
Our Cleaning & Care Services include:
1. Annual Complimentary cleaning
2. Complimentary resizing ring purchases.
3. Diamond Appraisal.
4. Engagement ring and diamond consultations.
5. Engraving
6. Jewelry Polishing
7. Prong checks
8. Repairs
9. Resizing
We advise our clients to clean their jewelry at least once a year.
Jacob & Co has complimentary cleanings for any of our products.
Our staff will clean the item during your cleanings, check the worn-down metal and gemstone security, and ensure prongs have not been compromised from wear and tear.
Properly storing jewelry during traveling, moving, or at home in between uses is very important. Keep jewelry in a storage box away from the elements whenever possible and separate to avoid pieces from getting tangled or disarranged.
Storing Jewelry at Home
If you regularly use your jewelry, avoid excessive exposure to air and store it in a tarnish-proof cloth, like a pouch or a storage box provided by Jacob & Co. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each piece.
Packing Jewelry When Traveling
Keeping your jewelry organized and protected while traveling is essential. When traveling with your jewelry, we advise you to store the items in a box or bag with separate compartments. This will prevent jewelry from getting tangled or disarranged. Make sure items are away from clothing to avoid snags
Packing Jewelry for a Move
Keep your jewelry in its permanent storage location when moving. When using a jewelry box, wrap and package individual pieces and place them back in the box. Once all the jewelry has been stored and protected, secure your jewelry box with moving materials, like you would with other furniture.
Jacob & Co. can help you replace missing half pairs of earrings or missing items in sets. Please get in touch with us via email to replace a missing piece of jewelry.
Please note that losing a piece of jewelry is not covered by the 1-year warranty and that replacing a misplaced item within a set does have a fee associated with it.
Yes, we can alter the length of most of our necklaces and bracelets. To check if your selected item can be resized or learn about timing and pricing, please email our Client Care team via email.
Only polishing can remove scratches from gold.
We strictly advise that gold only be polished by a professional. Contact our client care team via email to arrange for polishing.
For each address within the United States, the following charges apply:
Currently, we are only able to accept online orders to shipping addresses within the United States and do not ship internationally.
Standard Ground Shipping: $0
Shipping is complimentary and applicable to all orders. Takes 3-5 business days to receive your items. Items ordered together may not always ship together.
We, at the moment, do not offer any other shipping options other then 3-5 business day delivery window.
Jacob & Co. offers complimentary shipping for any returned item. You can return any order within 14 days of arriving.
To return your order, reach out to our client care team via email to begin the return process.
Returns can take us 3-4 business days to process after the item has arrived back at our shipping facility.
The refund can only be made to the same card used at checkout. Cash refunds are not applicable for returns made at retail locations..
Please note that it can take 5-7 days for the refunded amount to show on your credit or debit card statement after a refund is processed.
A shipping notification with tracking details will be sent via email after your order has shipped. You will receive multiple email acknowledgments if your order results in more than one shipment.
You can also track your order by going to our Track page and inputting your order number.
Please note that an order can take 2-3 business days to ship after it has been placed.
No, currently, we are only able to accept online orders to shipping addresses within the United States.
Please allow 3-5 business days for Jacob & Co. items to be shipped.
Items ordered together may not always be shipped together.
Please expect your order to arrive 3-5 business days after it ships.
Jacob & Co. is responsible for orders until the package is fully delivered to the customer's shipping address. Your order is insured from the moment it leaves our facility to the time that it is signed for and arrives at your address.
If the package goes missing, Jacob & Co. will open an investigation with the carrier to identify the responsible party. All packages are required to be signed for once they arrive at the destination.
Contact our Client Care if your order details indicate the package has been delivered, but no items were received.
Jacob & Co. offers complimentary shipping and returns for all online orders.
Jacob & Co. will exchange your product once we have received the return. The exchange can only be done for a product of the same value as your return. If there is a price difference, that will need to be charged before the new item can ship out.
Once your return arrives at our facilities, we inspect it to assure that it matches the order and then go ahead and process the return of the funds onto the same credit card you used to complete the order.
You can expect us to refund your card 3-4 business days after receiving your return. Your credit card company may take 3-5 business days to process the refund and have it show on your statement.
If you happen to receive a defective or broken product, we will issue you a return label immediately. As soon as the product arrives back at our facility, we will ship out a replacement right away.
We will send you a Confirmation of Order & Shipment through email upon shipment of your order. Please allow 2-3 business days for us to process your order and prepare it for shipment.
Once you have received the shipping confirmation, please allow 3-5 business days for delivery.
Items ordered together may not always ship together. For any Express Shipping, please get in touch with our Client Relations Center.
All pre-orders placed through the Jacob & Co. website can take 2-3 weeks to ship.
You will be notified via email once your item is ready to be shipped, and if you have any questions or would like to check on the status of your order, please do not hesitate to reach out.