Last updated: March 17th, 2025

Return Policy. A return shall be accepted only if shipped to the following address: 

 

For any item that you’d like to return, simply contact clientcare@jacobandco.shop for a return label.

Articles purchased in the United States may be returned for store credit or exchange within 14 days of delivery, provided they are accompanied by the original website sales receipt. Certain exclusions apply. All items from collaboration collections—including the Jacob & Co. x PEACEMINUSONE and Jacob & Co. x HUMAN MADE collections—are final sale and not eligible for return or exchange.

 

1. Return Process

a. We will verify that the returned product satisfies the conditions of the Website Return Policy, above, and, if so, then proceed with the applicable exchange or refund. 

b. Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Jacob & Co. box and delivery package, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. 

c. If you have received free items as part of your order, they must be returned with the products.

d. All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable exchange.

e. You must keep a proof of return shipment and we accept no liability in the event that such proof cannot be produced. Notwithstanding anything to the contrary, this section shall not apply towards any customized products. Certain merchandise may be subject to a restocking fee of ten (10%) percent.

2. Products you cannot return. Any Products purchased outside of Website, and through any other sales channels may not be returned. Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be canceled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been engraved. 

All specialty products from our PEACEMINUSONE Collection are final sale and can not be returned.

3. Processing Time. Please allow 5-7 business days for the return to be processed by your credit card company.

4. Form of Refund. Any and all returns will be processed to the original form of payment.