Last updated: April 1, 2024

Shipping Policy. Currently, we accept online orders to shipping addresses within the United States and internationally. To ensure the secure delivery of your order, Jacob & Co. does not ship orders to post office boxes. Jacob & Co. is able to accept post office box addresses for your billing needs. For each address, the following applies:

 

1. FedEx Express Shipping: Free of Charge. Please allow 2-3 business days for delivery in the United States, and up to 10 business days for delivery internationally. Items ordered together may not always ship together. 
   
   
2. Upon shipment of your order, we will send you a Confirmation of Order & Shipment in writing (by email). This Confirmation of Order & Shipment constitutes our acceptance of your order and indicates the existence of a binding sales contract. If delivery of products is delayed by an event outside our control, we will inform you as soon as possible and will use reasonable efforts to minimize the effect of the delay. If we do not deliver within thirty (30) days from the date of the written Confirmation of Order & Shipment or any other time limit as indicated by us, you may contact the Client Services Center to cancel the relevant order and get a refund of any sums you pre-paid us for any products which you have not received. Notwithstanding anything to the contrary stated herein, in the event the package is lost by the carrier or shows delivered but not received by you, please be advised that the carrier may take 30-60 days to investigate and provide a resolution.  In any event, your sole remedy for any failure by us to deliver the order to you shall be your right to cancel the relevant order and receive a refund of sums you pre-paid us for any products which you have not received. When estimating your delivery time, please allow time for order approval, address verification, security checks and order processing. Please note that delivery is always subject to receiving your full payment.
   
   
3. We will require a handwritten or electronic signature by you, or a person at the nominated delivery address (unless arranged by you otherwise), to confirm the delivery of each product, at which point risk and responsibility for your purchased goods passes to you.  If you have specified a recipient who is not you for delivery purposes (for example, as a gift), then you understand and accept that evidence of a signature by such recipient (or a person at the delivery address) is evidence of delivery and fulfillment of the sales contract by Jacob & Co. and transfer of responsibility to the recipient in the same way as if the product had been delivered to you. We reserve the right to deliver products only to the person who is the intended recipient of the order as stated on the label of the parcel and to request ID check for verification purposes at the time of delivery of products. Please call our Client Relations Center for more information.