Yes, Jacob & Co. offers financing via Affirm.

Once you get to the payment section of your purchase, click on the "Pay With Affirm" option and follow the online application steps.

Once you complete the steps of their application, they will provide you with an instant decision if you qualify to use their services for completing the transaction.

Yes. Jacob & Co. offers repair services.

For repairs, please get in touch with us via email to receive a Repair Form and instructions on how to send your item to us.

Once received, our team will conduct the repair and ship the item back to you once complete.

Jacob & Co. offers complimentary shipping for any returned item. You can return any order within 14 days of arriving.

To return your order, reach out to our client care team via email to begin the return process.

Returns can take us 3-4 business days to process after the item has arrived back at our shipping facility.

The refund can only be made to the same card used at checkout. Cash refunds are not applicable for returns made at retail locations.

Please note that it can take 5-7 days for the refunded amount to show on your credit or debit card statement after a refund is processed.

Please note that the return policy only applies to products purchased via this website, and this same policy does not apply to items sold via our boutiques or any other channels.

Personal Shopping

Our experienced Personal Shoppers will provide suggestions for all occasions or perhaps a little something just for you as part of our complimentary service. To contact one of our Personal Shoppers, please call 212-719-5887 or email us by clicking here.

Diamond Consultation

For engagement ring assistance, please call 212-719-5887.

As a complimentary service, our representative will contact you to answer any inquiries that you may have or help you schedule an in-store appointment.